The three (3) rules of troubleshooting a hairy problem in IT

1) Ignore the user report… even those of savvy users. 2) Read every word of the error 3) If there’s no error, find the error. (There’s always an error message, unless you’re dealing with a virus, in which case proceed to step -100, which is “Stop using Windows”) 3) Continue ignoring the user report 4) […]